Poker Hands Privacy Policy

Poker Hands One of Bangladesh's most trusted online gaming platforms. We believe that trust is the foundation of a great gaming experience — and that trust starts with being transparent about your data.

This Privacy Policy ("Policy") tells you how Poker Hands How we collect, store, use, and protect your personal information. We treat your privacy as our top priority and will never disclose your data to unauthorized third parties under any circumstances.

This policy has been written in plain English with Bangladeshi players in mind, so every point is easy to understand. Please read it carefully before using our services. If you have any questions, reach out to our support team.

Poker Hands Only the information necessary is collected — nothing more. We collect three types of data:

1. Information Provided Directly (Registration & KYC)

• Full name, date of birth, and national ID number.
• Mobile number and email address.
• Mobile Pay / Nagad / Rocket account number (for payments).
• Passport or NID photo for KYC verification.
• The username and password you set for yourself.

2. Automatically Collected Information

• IP address and device information (mobile/desktop).
• Browser type, operating system, and language settings.
• Login time, pages visited, and session duration.
• Data collected through cookies and tracking technologies.
• Gaming logs — which games you played, how long you played, and the outcomes.

3. Financial Transaction Information

• Deposit and withdrawal amounts and dates.
• Payment method and reference number.
• Balance history and bonus usage records.

Poker Hands Your data is used only for specific, lawful purposes. Each use case is clearly outlined below:

Poker Hands Does not sell your personal information. However, limited data may be shared with trusted third parties in certain circumstances:

• Payment Processor: Only the information required to process transactions is shared with Mobile Pay, Nagad, and Rocket.
• Identity Verification Provider: Your information is shared with approved verification agencies for the KYC process.
• Security & Fraud Prevention: Anonymous data may be shared with specialist agencies to assist in fraud detection.
• Legal Authority: We are legally obligated to provide information when required by a court order or a valid request from law enforcement authorities.
• Technology Service Provider: Server hosting and cloud service providers — they store your data but cannot access or view it.

Before sharing data with any third party, we verify that they uphold the same standard of privacy practices. We do not sell or transfer your data to advertisers or unrelated commercial entities — that is a firm commitment we stand by.

Poker Hands-'s website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the site remember your preferences and information.

Types of cookies we use:

• Essential Cookies: Used for login sessions and security. Disabling these may prevent the site from functioning properly.
• Functionality Cookies: To remember your language preference and account settings.
• Analytics Cookies: To understand which parts of the site are used most (anonymous data).
• Performance Cookies: To improve site speed and performance.

Poker Hands Industry-standard technology and processes are used to protect your data. Our security framework is built across multiple layers:

• 256-bit SSL/TLS Encryption: All communication on the site takes place over encrypted channels, making it impossible for anyone to intercept.
• Data Encryption at Rest: Sensitive data stored in the database is kept in encrypted form.
• Firewall & Intrusion Detection: Unauthorised access is blocked at the server level.
• Two-Factor Authentication (2FA): OTP verification is used at login for an added layer of security.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Restricted Access: Only authorized personnel have access to the necessary information.

Poker HandsAs a member of -, you have certain important rights over your own data. We respect these rights and are here to help you exercise them:

To exercise any of your rights support@pokerhands.wsEmail us at . We aim to respond within 30 business days.

Poker Hands We don't retain data longer than necessary. Retention periods vary by data type:

• Account Information: For the full duration your account is active, and for 5 years after closure (for legal compliance).
• Financial Transaction Records: A minimum of 7 years, as required under Bangladesh financial regulations.
• KYC Documents: 5 years after verification, or as required by law.
• Gaming Log: Typically 2 years, or longer if required for dispute resolution.
• Customer Support contact: Up to 3 years after last contact.
• Marketing Consent Records: 3 years after consent is withdrawn.

If we become aware that a minor has registered, the account will be immediately closed and all collected data will be permanently deleted. If a parent or guardian suspects their child is using this platform, please support@pokerhands.wsContact us at -. We will take prompt action.

Contact us for any questions, requests, or complaints regarding this Privacy Policy:

• Email: support@pokerhands.ws
• Subject Line: Write "Privacy Request" in the subject line for a faster response.
• Response Time: Typically within 3–7 business days.

We take every request seriously and do our best to resolve it promptly and to your satisfaction. Privacy isn't just a policy for us — it's our responsibility to you.